This program is specially designed in specific area of hotel management, in which the Learner learns how to handle the front office hotel operations. It provides an organized approach that considers how to operate all the functions, activities and areas of the front office and are geared towards supporting guest transactions and services.
Staff efficiency and personality are of great importance to the realization of the hotels. This course examines the front office department on the approach in handling guest complaints, communication skills (written and verbal) and yield management.
It discusses the Property Management System in front office, designs and differentiates the difference between job descriptions and job specifications, emphasizes the importance of working in a safe and secure work environment. It examines the major functions of the front office audit, identifies the steps in front office audit process and explains the function of a system update and describes centralized front office audits.
- Business Communication
- Front Office (Theory)
- Front Office (Basics & Practical)
- Personality Development