Over the last 10 years, Transorze Solutions are offering the BPO training. Before we going through the details of BPO training. The candidates should understand the basics of BPO and the myths about BPO that you heard till now.
BPO or Business Process Outsourcing involves the outsourcing of operations and responsibilites of a job to a third party service providers. Human resources, Finance, Payroll processing, Manufacturing and retail comes under the BPO sector.
BPO is grouped into two types –
- Type-I – consists of backend office outsourcing like MIS, IT support, Admin support, Payroll/Finance, Accounts Management, Human Resources, RM, Sales, Trading, Advisory etc.
- Type –II – consists of Front office outsourcing like Tech Support, Contact centre, Marketing etc.
BPO is a billion dollar industry. The major countries which develop BPO as a billion dollar industry are India, China & Philippines.