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BPO Training

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BPO is the contracting of the operations and responsibilities of specific business functions (or processes) such as payroll, customer service, voice and non-voice processing, accounting, data recording and more to a third-party service provider

BPO is much more than just telecalling.  BPO companies perform back office tasks of any business like customer support or accounting functions along with telecalling

BPO industry can be grouped into two types

  • Type-I – consists of backend office outsourcing like MIS, IT support, Admin support, Payroll/Finance, Accounts Management, Human Resources, RM, Sales, Trading, Advisory etc.
  • Type –II – consists of Front office outsourcing like Tech Support, Contact centre, Marketing etc.

BPO is a billion dollar industry. The major countries which develop BPO as a billion dollar industry are India, China & Philippines.

Scope of BPO Industry in India:

In India, Business Process Outsourcing (BPO) is the fastest growing segment of the ITES (Information Technology Enabled Services) industry. Factors such as economy of scale, business risk mitigation, cost advantage, utilization improvement and superior competency have all lead to the growth of the Indian BPO industry. Business process outsourcing in India, which started around the mid-90s, has now grown by leaps and bounds.

As per Market Research Future (MRFR)’s latest study, the global business process outsourcing (BPO) services market is projected to expand at a CAGR of 11% during the forecast period 2017 to 2023.

Interesting facts about the Indian BPO industry

  • The global BPO industry is estimated to 120-150 billion dollars and also India has around 5-6% share of the total industry.
  • The BPO sector in India is estimated to have reached a 54 per cent growth in revenue
  • The demand for Indian BPO services has been growing at an annual growth rate of 50%
  • The BPO industry in India has provided jobs for over 74,400 Indians. This number is continuing to grow on a yearly basis. The Indian BPO sector is soon to employ over 1.1 million Indians
  • 70% of India’s BPO industry’s revenue is from contact centers, 20% from data entry work and the remaining 10% from information technology related work
  • Indian BPOs handle 56% of the world’s business process outsourcing

Purpose of BPO

  1. Productivity improvement
  2. Optimum utilization of the resources
  3. Reduction in cost
  4. Improved Human Resource
  5. Focus on core business areas
  6. Cater to changing customer demands
  7. Sophisticated technology at lower cost

Training Module

  1. Typing
  2. Office Tools: MS Office, Basic Tally
  3. Basic Accounting
  4. Basic and Advanced English Grammar
  5. Voice & Accent
  6. Communication Skills
  7. Presentation Skills
  8. Leadership Skills
  9. Interview preparation

Eligibility: Plus 2

Course Duration : 100 days

Why Transorze for BPO

  1. Employability skill set training
  2. Additional certification by National Skill Development Corporation (NSDC)
  3. Customized training material with focus on industry requirements
  4. Latest audio visual training materials
  5. Unique all inclusive, and holistic approach which couples technical training with soft skills and personality development
  6. Natural approach to learning English
  7. Highly effective as it puts all topics in normal day-to-day perspective
  8. Vocabulary taught relevant for daily life situations
  9. Adequate time provided for repetition of sentences
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