BPO is the contracting of the operations and responsibilities of specific business functions (or processes) such as payroll, customer service, voice and non-voice processing, accounting, data recording and more to a third-party service provider
BPO is much more than just telecalling. BPO companies perform back office tasks of any business like customer support or accounting functions along with telecalling
BPO is a billion dollar industry. The major countries which develop BPO as a billion dollar industry are India, China & Philippines.
In India, Business Process Outsourcing (BPO) is the fastest growing segment of the ITES (Information Technology Enabled Services) industry. Factors such as economy of scale, business risk mitigation, cost advantage, utilization improvement and superior competency have all lead to the growth of the Indian BPO industry. Business process outsourcing in India, which started around the mid-90s, has now grown by leaps and bounds.
As per Market Research Future (MRFR)’s latest study, the global business process outsourcing (BPO) services market is projected to expand at a CAGR of 11% during the forecast period 2017 to 2023.
Eligibility: Plus 2
Course Duration : 100 days